Issuance of a passport or identity card for persons who have lost their identity document

Issuance of a passport or identity card for persons who have lost their identity document

Documents are accepted only after prior online registration for an appointment.

A notification of loss of an identity document and an application for issuance of a new passport or identity card can be submitted during the same appointment.

The issuance of a passport or identity card takes up to one month from the date of application.

IMPORTANT: If a passport is lost by a minor child under 16 years of age, one of the child’s parents must apply for a new passport together with the child, presenting their valid passport or identity card. If the parent applying has an invalid or lost document, they must also apply for renewal/issuance of their own passport.

Required documents:

• If both passport and identity card are lost, or if the only identity document was lost, any other document (if available) containing a photo of the person.

You will be photographed at the embassy. This service is free of charge.

Consular fee for issuance of a passport or identity card. Payment for consular services at the embassy can only be made by bank card (except American Express).

Collection of documents at the embassy: documents can be collected on weekdays from Monday to Friday, between 9:00 and 15:00. Upon arrival at the embassy, go to the passport reception area and approach an available counter to inform the officer that you have come to collect the passport.

Postal delivery: If you wish to receive the passport by post, provide a Special Delivery envelope prepaid for up to 100 grams (one envelope per document). If you wish to receive an identity card by post: provide 1 Special Delivery envelope prepaid for up to 100 grams when the identity card is for a child under 14 years of age, or from 14 years of age when you do not want certificates included in the identity card. Provide 2 Special Delivery envelopes prepaid for up to 100 grams when the identity card is for a person over 14 years of age and you want certificates included in the identity card. Envelopes must be purchased at the post office.

The embassy is not responsible for any loss of documents during postal delivery.

In all cases when submitting documents for the issuance of a passport or identity card, the consular officer has the right to request that the applicant provide additional documents and/or clarify the submitted data.

We remind you that after renewing your passport or identity card, you must update the information about your identity document in your United Kingdom residence status account (UK Visas and Immigration account). More information can be found here.